Return policy

A. REGULATIONS AND FORMS OF PAYMENT

Customers pay immediately upon receipt of goods in cash

B. SHIPPING AND DELIVERY POLICY

“In areas where the company has direct delivery routes, the company will deliver goods to customers at the customer's registered location.
In other areas: Customers receive goods at the company's warehouse"

C. WARRANTY POLICY

Thuốc và thực phẩm chức năng không áp dụng chính sách bảo hành. Trên mỗi sản phẩm có in Hạn sử dụng của nhà sản xuất.

D. EXCHANGE/RETURN AND REFUND POLICY

In case of warranty
- Products have a warranty period of 3-24 months. Depending on each product line.
- Products within the warranty period.
- Hardware error due to manufacturer.
- The product is warranted according to the manufacturer's regulations.
- You present the warranty card when going for warranty.

Case not covered by warranty
- Beyond the warranty period stated on the Stamp and Warranty Card.
- Warranty card, warranty stamp, Serial number is torn, overwritten, modified or cannot be identified.
- Products peeled from the box, deformed due to falling, impact, damage caused by natural disasters, earthquakes, insects...
- The product is moldy.…

Note:
- Customers are responsible for shipping costs to the warranty center.
- After the warranty period expires, repair costs will be supported by the warranty center at the most preferential price.

Product innovation policy:

In order to ensure consumer rights and improve the quality of after-sales service, we will exchange for a new product of the same type if the product has a problem that cannot be fixed immediately (due to the manufacturer's technical error). Products can only be exchanged when all of the following conditions are met:
- New products purchased within 03 days from the date of sale. Customers buy online, time is calculated from the date the customer receives the product.
- The product is not old, scratched, deformed and meets warranty conditions.
- The returned product must have its original packaging, foam, and all accompanying accessories and promotional gifts (if any)...
In case of not accepting product exchange or return:

- You want to change the product type and design.
- User error.
- Do not accept visual defects (scratches, dents, distortions, breaks, chips, torn tags, etc.) when the customer has brought the product out of the store.
Note: Customers carefully review the product before purchasing, sold products cannot be re-imported. There are no exceptions. To ensure all customers can always buy new products.